FAQs

Where is Lotus Blue jewellery made and who makes it?
Lotus Blue jewellery is designed and handmade by Nezire Isa in her London studios.

What is the jewellery made from?
Nezire uses various materials including Gold Vermeil, Sterling Silver, Freshwater pearls, Swarovski pearls, Swarovski crystals and semi-precious stones.

Where can I buy Lotus Blue jewellery?
You can shop online from the website or make an appointment to visit the showroom, based in Southgate, London.

How is the jewellery packaged?
All jewellery is sent out in our stylish signature Lotus Blue branded boxes. Also included is a Lotus Blue authenticity card and jewellery care instructions.

How do I know if the jewellery will fit me?
Most jewellery is sized to be a universal fit. Most pieces can be extended or shortened if required. Please ask if you require this service.

Which countries do you deliver to?
We deliver to virtually every country in the world!
For delivery options and prices see DELIVERY & RETURNS.

What payment methods do you accept?
When purchasing from our website, payment is via PayPal, with most major credit and debit cards accepted. We do not store any credit card data. We also accept payment by cheque and bank transfer.

Do you offer returns or exchanges?
Any stock item can be returned or exchanged, with the exception of custom-made goods, earrings and hair accessories which cannot be returned due to hygiene reasons. For more information please see DELIVERY & RETURNS.

Who do I contact if I have a question about my order?
If you have any questions or queries with your order please call us on +44 (0) 20 8882 4401 or email info@lotusblue.co.uk

 


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