Terms and Conditions
Your use of this website and buying online from Lotus Blue is subject to the following terms and conditions. By using or buying from this website, you consent to these terms and conditions in full.
Terms of Sale
By placing an order with Lotus Blue you are offering to purchase a product, and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. All prices are inclusive of VAT. In some cases, delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.
Delivery Times & Charges
Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and are subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Under the Consumer Protection (Distance Selling) Regulations, you have up to 7 working days after you have received your delivery to cancel your order (other than in respect of jewellery made to your specification or any headwear or earrings). To cancel your order you may email firstname.lastname@example.org and we will reply with instructions on returning your goods.
Lotus Blue does not cover the postage cost of returning goods except in the case where the wrong product is supplied or in case of faulty/damaged goods being supplied.
Further details of your rights under Distance Selling Regulations are available from your local Trading Standards Department or Citizens Advice Bureau.
If you wish to return a product you have purchased from Lotus Blue, you may do so providing the item is unused and in a resaleable condition within 14 days of delivery. Your refund will be credited to the original payment card used. If the product returned is not in a fully saleable condition or the packaging is damaged, we reserve the right to refuse a refund. Postage costs cannot be refunded.
Please note we cannot accept any returns or offer refunds on any jewellery made to your specification; or headwear items or earrings, due to hygiene reasons.
Prohibitions & Misuse
You must not misuse this Website. You will not: commit or encourage a criminal offence; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the website; corrupt data; cause annoyance to other users; infringe upon the rights of any other person’s proprietary rights; send any unsolicited advertising or promotional material (commonly referred to as “spam”), or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. Breaching this provision would constitute a criminal offence under the Computer Misuse Act 1990. Lotus Blue will report any such breach to the relevant law enforcement authorities and disclose your identity to them.
Lotus Blue will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.
Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel and have already paid for the goods, you will receive a full refund. All prices are correct at time of publishing and include VAT. It may be necessary to change prices either up or down, from time to time. Any price changes will be confirmed to you at the time of ordering.
Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
Promotional discount codes – We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.
The conditions of use relating to any discount code will be specified at the time of issue. All discount codes apply to full price items only.
Jewellery Images and Descriptions
Every reasonable care has been taken to ensure that the descriptions and images of Lotus Blue jewellery are accurate. Digital photography has been used and in some cases colours may be slightly different in real life.
Choking Hazard for Children and Infants
Please note that Lotus Blue jewellery is handmade and is therefore delicate and easily broken if used improperly. Lotus Blue jewellery is made up of small parts that constitute a choking hazard for children or babies. Under no circumstances should children or babies be allowed to play or have contact with jewellery. Any jewellery that is sold in a child’s size should be used under adult supervision at all times.
Lotus Blue accepts no responsibility for any injury related to use of Lotus Blue jewellery products.